Privacy Policy
Last updated: 2026-09-22
Introduction
This Privacy Policy explains how 999DMS collects, uses, and protects information when you use our website, mobile applications, and related services.
By using 999DMS, you agree to the practices described in this policy.
Information We Collect
Account and contact data
We collect the account and contact details you provide when you register, use the service, sign up for a trial, or contact us (such as name, email, phone, and organization details as applicable).
Usage and technical data
We may collect usage data and technical information needed to provide, secure, and improve the service (such as device or browser type, app version, and diagnostic or performance signals).
Location data
Our mobile app may collect precise location data (GPS latitude and longitude, plus accuracy, heading, and speed) from field staff when their organization has enabled staff location sharing and the staff member grants location permission.
Location may be collected while the app is in use and, if “Allow all the time” or background location permission is granted, while the app is in the background. We use this so the staff member’s manager can see their current position and location history for work purposes. Location is sent to that organization’s 999 DMS workspace. We do not sell location data and we do not use it for advertising.
On Android, the app may also request location permission to discover nearby Bluetooth receipt printers. That printer scan does not upload your location to our servers.
You can deny the permission, later revoke it in device settings, or decline location sharing in the app. If you do, staff location tracking will not run.
Device permissions (camera, location, storage, etc.)
Our mobile app may request access to your device camera when you choose to scan a QR code to identify your organization or sign in to the correct workspace.
For QR scanning, the camera feed is processed on your device to decode the code.
We do not use the camera for advertising, and we do not upload your photo or video gallery or retain camera frames from QR scanning for marketing purposes.
Where you attach images (for example, a profile photo or customer image), the app may access storage or your photo library so you can select a file; images you upload are stored only as needed to provide those features.
How We Use Information
We use information to operate the service, provide support, communicate updates, and improve product experience.
We may use aggregated, non-identifying analytics to understand feature usage and performance.
We may use precise location (GPS) and background location from field staff, with their consent, so their organization can see current position and location history for work.
Cookies
We use cookies and similar technologies to support essential functionality, remember preferences, and analyze usage.
Sharing
We do not sell your personal data. We may share information with trusted service providers who help us operate the service, subject to appropriate safeguards.
Staff location data is shared only with that staff member’s organization (for example, their manager) inside their 999 DMS workspace. We do not sell location data or share it for advertising.
Security
We take reasonable measures to protect data; however, no method of transmission or storage is completely secure.
Contact
If you have questions about this policy, please contact our support team.